The notification sound tells you when the Noise Canceling or Ambient Sound Control setting change. When the Adaptive Sound Control is set to On, the Headphones Connect app detects where you are and what you are doing and adjusts the setting of the Noise Canceling or Ambient Sound Control. The image below shows the Headphones Connect app screen, using the WF-1000XM3 as an example. If this happens frequently, you can disable the touch sensor by changing the function of the touch sensor to None Assigned using the Headphones Connect app. This issue can be caused if the touch sensor is tapped inadvertently. I always listen in NC mode but for every use after about the first 10 minutes it randomly switches to Ambient noise mode. Meanwhile, the Equalizer lets you customize sound levels to suit your music. WH-1000XM3 Ambient sound randomly switches on. The touch sensor is tapped inadvertently (for Truly Wireless headphones with touch sensors) Be in control of your listening With the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. The touch sensor is tapped inadvertently (for Truly Wireless headphones with touch sensors).When the Ambient Sound Control mode changes unexpectedly, check the following: Hint: If the same notification appears again the next time you connect, do not tap the notification. If this happens, change the assignment back to Ambient Sound Control using the Sony Headphones Connect app. Check the Applicable Products and Categories section of this article before starting these steps. If you tap the notification, the assignment of the touch sensor function will be switched to Google Assistant. IMPORTANT: This article applies only to specific products and/or operating systems.
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